Frequently Asked Questions

Frequently Asked Questions

How do I choose a product?

Compare the description, photographs and available variants. For scented candles, use the listed scent notes to help you choose.

Where can I see shipping costs?

The shipping options available for your delivery address and their cost are shown at checkout before you complete your order. Contact us if you have a question about shipping a specific item.

Are products available?

Availability is shown on each product page and can change. An unavailable item may temporarily be unable to be ordered.

How should I use candles safely?

Never leave a burning candle unattended. Keep it away from children, pets and flammable materials, and follow the safety instructions on the product.

How can I contact Lumora?

Use our contact page. For questions about an order, include your order number.